Delivery & Returns

Each Slowlines cover is made to order in our Vilnius studio. Below you’ll find the key details about production, delivery, custom sizing and returns.

Production & delivery

Each cover is made to order and usually ships within 5–7 business days.
Custom-sized orders or special requests may take a little longer. We’ll contact you if extra time is needed.

Your total delivery time includes production time and shipping time.
Most covers are made to order and usually ship within 5–7 business days.
After dispatch, delivery usually takes 1–3 business days within Lithuania and 3–5 business days within the European Union.
Delivery times may vary depending on the postal service, holidays and the destination country.

All Slowlines covers are made, checked and packed in our Vilnius studio in Lithuania.

If you need your order by a specific date, please contact us before ordering.
We can’t always guarantee a faster turnaround, but we’ll let you know what is possible.

If you need your order by a specific date, please contact us before ordering.
We’ll let you know whether the timing looks realistic based on the product, destination country and current production queue.

Shipping

Orders shipped within the European Union are not subject to customs duties or import fees.

For orders shipped outside the European Union, customs duties, import taxes and any related fees may apply depending on your country's regulations. These charges are not included in the order total and are the responsibility of the customer.

If you're unsure about possible import charges, we recommend checking with your local customs office before placing an order.

All orders are shipped from Vilnius, Lithuania.

Yes. You’ll receive a tracking number by email after your order has been shipped.
Please allow some time for the tracking link to update after dispatch.

Shipping rates are shown at checkout before payment.
We use tracked delivery from Vilnius.

If your country appears at checkout, shipping is available.

Orders are shipped from Vilnius, Lithuania with tracking.

Please note that customers outside the European Union may be responsible for any customs duties, import taxes or local handling fees required by their country.

If you cannot select your country at checkout, we are not currently able to ship there.

Please contact us as soon as possible if you notice a mistake in your shipping address.
If your order has not been shipped yet, we’ll do our best to update it. Once the order has been shipped, we may not be able to change the delivery address.

Returns & Custom Orders

Eligible items can be returned within 14 days of delivery.
Returned items must be unused, in their original condition and safely packed for the return journey.
Please contact us before sending anything back, so we can confirm the return details.

Personalised, custom-sized or made-to-measure items may not be eligible for return unless they are faulty.
This includes items made with custom dimensions, special setup requests, extended elastic holes.

A custom order includes any cover made outside the standard product format.
This may include custom dimensions, a larger notebook setup, multiple inserts, special hole placement, extended elastic holes or other adjustments made for your specific notebook system.

Return shipping costs are usually the customer’s responsibility unless the item is faulty or we made a mistake with your order.
We recommend using a tracked shipping service for returns.

If your item arrives damaged or there is a problem with your order, please contact us as soon as possible.
Include your order number, a short description of the issue and clear photos. We’ll review the case and help find the right solution.

Need help before ordering?

If you are not sure about sizing, leather choice, personalisation, delivery or a custom setup, contact us before ordering using the form below or write directly to hello@slow-lines.com

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