Delivery & Returns
Most SLOWLINES covers are made to order in our Vilnius studio. Ready to Ship covers are already finished. Below you’ll find the key details about production, delivery, custom sizing and returns.
Production & delivery
How long does production take?
Made-to-order covers, including custom-sized covers, usually ship within 5–7 business days.
Ready to Ship covers usually ship within 1–2 business days.
If a custom size or special request needs longer, we’ll contact you before we start.
When will I get my order?
Your total delivery time includes processing time and shipping time.
Made-to-order covers, including custom-sized covers, usually ship within 5–7 business days; Ready to Ship covers usually ship within 1–2 business days.
After dispatch, estimated delivery is 1–3 business days within Lithuania, 5–10 business days to other European Union countries, 7–14 business days to the United Kingdom and 10–21 business days to other supported destinations, including Norway.
For a delivery estimate to Switzerland, contact us before ordering. Delivery times are estimates and may vary depending on postal services, holidays, customs and the destination.
Where are your products made?
All Slowlines covers are made, checked and packed in our Vilnius studio in Lithuania.
Can I request a faster turnaround?
If you need your order by a specific date, please contact us before ordering.
We can’t always guarantee a faster turnaround, but we’ll let you know what is possible.
Can I order if I need the cover by a specific date?
If you need your order by a specific date, please contact us before ordering.
We’ll let you know whether the timing looks realistic based on the product, destination country and current production queue.
Shipping
Will I need to pay customs duties or import taxes?
Orders shipped within the European Union are not subject to customs duties or import fees.
For orders shipped outside the European Union, customs duties, import taxes and any related fees may apply depending on your country's regulations. These charges are not included in the order total and are the responsibility of the customer.
If you're unsure about possible import charges, we recommend checking with your local customs office before placing an order.
Where do you ship from?
All orders are shipped from Vilnius, Lithuania.
Will I receive tracking?
Yes. You’ll receive a tracking number by email after your order has been shipped.
Please allow some time for the tracking link to update after dispatch.
How much does shipping cost?
Lithuania — free tracked shipping, arriving in 1 to 3 business days.
Other European Union countries — free tracked shipping, estimated delivery in 5 to 10 business days.
Switzerland — free tracked shipping.
United Kingdom — €9, tracked, estimated delivery in 7 to 14 business days.
Other supported destinations, including Norway — €11, tracked, estimated delivery in 10 to 21 business days.
Shipping to the European Union and Switzerland is free on all orders, with no minimum spend. Shipping to the United Kingdom and other supported destinations is free on orders of €120 or more. Delivery times are estimates; customs and local post can add to them.
IS SHIPPING AVAILABLE TO MY COUNTRY?
If your country appears at checkout, shipping is available.
Orders are shipped from Vilnius, Lithuania with tracking.
Please note that customers outside the European Union may be responsible for any customs duties, import taxes or local handling fees required by their country.
If you cannot select your country at checkout, we are not currently able to ship there.
What if I entered the wrong shipping address?
Please contact us as soon as possible if you notice a mistake in your shipping address.
If your order has not been shipped yet, we’ll do our best to update it. Once the order has been shipped, we may not be able to change the delivery address.
Returns & Custom Orders
Can I return my order?
Eligible items can be returned within 30 days of delivery.
Returned items must be unused, in their original condition and safely packed for the return journey.
Please contact us before sending anything back, so we can confirm the return details.
Can personalised or custom-sized items be returned?
Personalised, custom-sized or made-to-measure items may not be eligible for return unless they are faulty.
This includes items made with custom dimensions, special setup requests, extended elastic holes.
What counts as a custom order?
A custom order includes any cover made outside the standard product format.
This may include custom dimensions, a larger notebook setup, multiple inserts, special hole placement, extended elastic holes or other adjustments made for your specific notebook system.
Who pays for return shipping?
Return shipping costs are usually the customer’s responsibility unless the item is faulty or we made a mistake with your order.
We recommend using a tracked shipping service for returns.
What if my item arrives damaged or faulty?
If your item arrives damaged or there is a problem with your order, please contact us as soon as possible.
Include your order number, a short description of the issue and clear photos. We’ll review the case and help find the right solution.
Need help before ordering?
If you are not sure about sizing, leather choice, personalisation, delivery or a custom setup, contact us before ordering using the form below or write directly to hello@slow-lines.com